Welcome to NAS Luxury Store ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms of Service carefully. By using and accessing any of the Services, you acknowledge that you have read these Terms and understand your rights and obligations as described herein.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Products and Services

Product Information

We strive to display our products as accurately as possible
Colors may vary slightly due to monitor settings and lighting conditions
Product availability is subject to change without notice
We reserve the right to limit quantities and discontinue products

Pricing

All prices are listed in USD and are subject to change without notice
Prices do not include shipping, handling, or applicable taxes unless otherwise stated
We reserve the right to correct pricing errors

Orders and Payment

Order Processing

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee product availability

Payment Terms

Payment is required at the time of purchase
We accept major credit cards and other specified payment methods
You represent that you have the legal right to use any payment method

Order Cancellation

Orders may be cancelled before shipping
Refunds for cancelled orders will be processed according to our refund policy

Shipping and Delivery Policy

📦 Standard Delivery Timeframe

All orders have a standard delivery time of 2 weeks (14 business days) from order confirmation.

This delivery timeframe applies to all product categories including wigs, hair extensions, dresses, bags, and jewelry. The 2-week period begins once your payment is successfully processed and your order is confirmed.

Shipping Process

Order Processing: 1-2 business days for verification, quality check, and packaging
Shipping Duration: 10-12 business days via reliable shipping carriers
Tracking Updates: You will receive tracking information once your order ships
Shipping Costs: Calculated at checkout based on delivery location and order weight

Special Delivery Considerations

Custom Orders: May require additional processing time beyond standard 2 weeks
Peak Seasons: Holiday periods may extend delivery times by 3-5 additional business days
International Orders: Subject to customs clearance which may add additional time
Address Accuracy: Ensure delivery address is complete and accurate to avoid delays

Delivery and Inspection

Package Inspection: Please inspect packages immediately upon delivery
Damage Reports: Report any damage or missing items within 7 days of delivery
Risk Transfer: Risk of loss transfers to customer upon delivery to carrier
Signature Required: Some high-value orders may require signature confirmation

Return and Exchange Policy

🔄 Return Window

We offer a 30-day return window from the date of delivery for eligible items.

Returns must be initiated within 30 days of receiving your order. Items must be in original condition, unworn, and with all original tags and packaging.

Eligible Items for Return

Dresses: Must be unworn with original tags, in original packaging
Bags: Must be unused with all protective materials and original packaging
Jewelry: Must be unworn and in original packaging with all protective materials

Non-Returnable Items

⚠️ Important: Hygiene and Safety Policy

For health and hygiene reasons, the following items cannot be returned or exchanged:

Wigs and Hair Extensions: Cannot be returned due to hygiene regulations
Custom or Personalized Items: Items made to specific measurements or customizations
Final Sale Items: Items marked as final sale at time of purchase
Worn or Damaged Items: Items showing signs of wear, damage, or missing components

Return Process

Step 1: Contact our customer service team to initiate a return
Step 2: Receive return authorization and shipping instructions
Step 3: Package items securely in original packaging
Step 4: Ship items using provided return label (return shipping fees apply)
Step 5: Refund processed within 5-7 business days after inspection

Exchange Policy

Size Exchanges: Available for dresses within 30 days, subject to availability
Color Exchanges: Available for bags and jewelry within 30 days, subject to availability
Exchange Shipping: Customer responsible for return shipping; we cover shipping for replacement item
Price Differences: Additional charges or refunds may apply for price differences

Intellectual Property

Our Content

All website content, including images, text, and designs, is our property
You may not use our content without written permission
Our trademarks and logos are protected intellectual property

User Content

You retain ownership of content you submit
By submitting content, you grant us a license to use it for business purposes
You represent that you have the right to submit such content

Privacy and Data Protection

Your privacy is important to us
Please review our Privacy Policy for information about how we collect and use your data
We implement reasonable security measures to protect your information

Prohibited Uses

You may not use our service:

For any unlawful purpose or to solicit others to act unlawfully
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code

Limitation of Liability

Our liability is limited to the maximum extent permitted by law
We are not liable for indirect, incidental, or consequential damages
Our total liability will not exceed the amount paid for the product or service

Governing Law

These Terms are governed by the laws of Maryland, United States. Any disputes will be resolved in the courts of Maryland, United States.

Changes to Terms

We reserve the right to modify these Terms at any time
Changes will be effective immediately upon posting
Continued use of our services constitutes acceptance of modified Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.